Privacy Policy

Your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it. We keep things simple and transparent — just like everything else we do.

1. Introduction

IslandGo Car Rental (“we”, “us”, “our”) is committed to protecting the personal data of our customers and website visitors. This Privacy Policy applies to all information collected through our website, WhatsApp communication, and booking processes.

By making a reservation or using our services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

When you make a reservation or contact us, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Driver’s license details
• Booking and rental details (dates, vehicle, location, coverage selected)

We only collect information that is necessary to process your booking and provide our service.

3. How We Use Your Information

Your personal data is used exclusively to:

• Process and manage your booking
• Communicate with you before, during, and after your rental
• Verify driver eligibility at pickup
• Send booking confirmations and relevant updates
• Handle any claims or disputes related to your rental

We do not use your data for marketing purposes without your explicit consent.

4. Sharing Your Information

We respect your privacy completely. Your personal data is:

• Never sold to third parties
• Never rented to third parties
• Not shared with advertisers or marketing companies

We may share your data only where required by law or to process your rental (for example, with our insurance provider in the event of a claim).

5. Data Protection

We take the security of your personal data seriously. Your information is:

• Stored securely and protected against unauthorized access
• Accessible only to IslandGo staff who need it to process your rental
• Never transmitted insecurely

We use appropriate technical and organizational measures to keep your data safe.

6. Data Retention

We store your personal data only for as long as necessary to:

• Fulfill your rental and any related obligations
• Comply with applicable legal requirements

Once your data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

You have full rights over your personal data. At any time, you may:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal data
• Object to how your data is being used

To exercise any of these rights, contact us directly via WhatsApp or email and we will respond promptly.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use cookies to:

• Remember your preferences
• Improve website performance
• Understand how our pages are used

You can disable cookies at any time through your browser settings. Note that some features of the website may not function correctly if cookies are disabled.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps). IslandGo is not responsible for the privacy practices of those websites. We recommend reviewing the privacy policy of any third-party site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this page periodically.

The version published at the time of your booking applies to your rental.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

WhatsApp: +599 968 27979

Email: info@islandgocar.com